Kindness
Found this story on someone's blog and couldn't resist sharing:
". . . in May we had ordered several pairs of shoes from Zappos for my mom. . . Out of seven pairs, only two fit. . . The rest were here waiting to be returned. Because of various circumstances. . . the shoes were never sent back. There’s a time limit on the return of 15 days. Remember this. When you do a return to them, they pay the shipping, but you have to get the shoes to UPS yourself. Remember this, also.
When I came home this last time, I had an email from Zappos asking about the shoes, since they hadn’t received them. I was just back and not ready to deal with that, so I replied that my mom had died but that I’d send the shoes as soon as I could. They emailed back that they had arranged with UPS to pick up the shoes, so I wouldn’t have to take the time to do it myself. I was so touched. That’s going against corporate policy.
Yesterday, when I came home from town, a florist delivery man was just leaving. It was a beautiful arrangement in a basket with white lilies and roses and carnations. Big and lush and fragrant. I opened the card, and it was from Zappos. I burst into tears. I’m a sucker for kindness, and if that isn’t one of the nicest things I’ve ever had happen to me, I don’t know what is. So…
IF YOU BUY SHOES ONLINE, GET THEM FROM ZAPPOS.
With hearts like theirs, you know they’re good to do business with. [Link: Writing - Cooking - Life � Blog Archive � I Heart Zappos]